1. Overview & Product-Specific Return Disclosures
At Vastu Sarwasv (operated by SARWASVVASTU LLP), we are committed to client satisfaction, authentic Vedic craftsmanship, and transparent commerce.
Important Notice on Product Nature & Disclosures:
Because our inventory spans distinct physical and energetic categories — from hand-cast brass idols, raw elemental metal strips, and gemstones to bespoke consultation blueprints and digital courses — specific return, replacement, and shipping terms are clearly detailed on each individual product and service description page. Where a specific item specifies unique terms on its page, those product-specific terms govern. In the absence of an item-specific disclosure, the standard company rules outlined below apply.2. Consecrated & Energized Artifacts (Pran-Pratishtha)
Sacred Vedic artifacts — including 3D Meru Shree Yantras, directional brass deities, and customized metal energy strips — undergo authentic Shuddhikaran (purification with holy water and sacred herbs) and personalized Pran-Pratishtha (energy consecration) calibrated to the purchaser’s premises or astrological birth-chart.
Consecration Rule: Once an item has undergone personal Vedic consecration and has been dispatched, it cannot be returned, exchanged, or refunded, as the energetic imprint is individually attuned to the client. This policy protects the spiritual sanctity and energetic integrity of all sacred remedies distributed across our network.
3. Standard Return Rules for Non-Consecrated Physical Goods
For standard, non-consecrated physical catalog merchandise where returns are accepted as per the product description:
- Return Window: Returns must be requested within 7 calendar days of confirmed package delivery.
- Condition: Items must be completely unused, unaltered, in original protective packaging, with intact tags, serial stickers, and documentation.
- Inspection: Returned parcels undergo quality inspection at our Jaipur logistics hub before refund approval. Return shipping charges for non-defective returns are the customer's responsibility.
4. Transit Damage & Defective Delivery Guarantee
Every artifact shipped by Vastu Sarwasv is cushioned in reinforced industrial packaging. However, if your package arrives visibly damaged, tampered with, or defective:
- Notify our support team within 48 hours of delivery via email at [email protected] or our WhatsApp desk at +91 63674 45355.
- Provide clear photographic and video evidence showing the outer shipping label, damaged outer box, and the broken artifact.
- Upon verification, we will immediately dispatch a free replacement artifact or issue a 100% full refund, including any shipping fees paid.
5. Professional Consultation Services (On-Site & CAD Audits)
- Work Begun: Once an on-site visit is executed or CAD floor plan gridding has commenced by our senior technical desk, consultation fees are strictly non-refundable.
- Rescheduling: Clients may reschedule an appointment slot without fee by providing at least 24 hours prior written notice.
- Cancellations Prior to Analysis: If an appointment is cancelled more than 48 hours prior to scheduled work and before any CAD preparation has taken place, a refund may be granted subject to a 10% administrative processing fee.
6. Vastu Training Courses & Digital Educational Products
Access to our digital learning management system (LMS), video lectures, downloadable CAD templates, and course literature is granted immediately upon enrollment. Due to the irreversible delivery of digital intellectual property, course enrollment fees are non-refundable once portal access has been provisioned.
7. Refund Timelines & Methods
Once an authorized return is received and inspected at our Jaipur facility, refund processing will be initiated within 2 business days.
- Refunds are credited directly to the original payment source (Credit/Debit Card, Net Banking, or UPI account).
- Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.
Priority Legal Helpline: +91 63674 45355
Official Email: [email protected]